Terms & Conditions
Last updated: February 2026
1. Booking Requests & Confirmation
Important: Submitting a booking form or enquiry through this website constitutes a booking request and does not represent an immediate automated confirmation. All bookings are subject to vehicle and driver availability and are confirmed once acknowledged by Taxi Direct Melbourne via phone call, SMS, WhatsApp or email.
2. Passenger & Luggage Capacities
Passengers are responsible for selecting a vehicle category appropriate for their group size, luggage volume and accessibility requirements. If passenger numbers or luggage exceed the selected vehicle capacity, an alternative vehicle or additional fee may apply.
3. Punctuality & Flight Monitoring
While our drivers always strive to arrive punctually, traffic conditions, severe weather, road closures or unexpected airport delays may occasionally affect travel times. For airport pickups, please provide accurate flight details so our team can monitor scheduling whenever possible.
4. Payment & Cancellations
Payment can be completed via standard in-vehicle electronic payment methods (credit card, debit card, mobile pay) or cash upon completion of the trip, or as arranged during booking. If you need to modify or cancel a pre-booked journey, please notify us as early as possible so driver schedules can be adjusted.
5. Contact & Assistance
For any questions, adjustments or assistance with an existing booking request, please reach out to our team: