Privacy Policy
Last updated: February 2026
Information We Collect
When you submit an online booking request, call, message or email Taxi Direct Melbourne, we collect the necessary contact and trip details required to coordinate your transport service. This may include your name, mobile phone number, email address, pickup address, destination address, preferred travel date and time, number of passengers, luggage requirements and any relevant special travel notes.
How We Use Your Information
The information you provide is used solely to:
- Process, confirm and manage your booking requests
- Communicate directly with you regarding pickup details, driver arrival or scheduling adjustments
- Provide tailored assistance, luggage accommodation or accessible vehicle allocation
- Respond promptly to enquiries and customer support questions
Information Sharing & Security
We respect your privacy. Taxi Direct Melbourne does not sell, rent or trade your personal information to third parties or marketing agencies. Trip details are shared only with the assigned accredited driver fulfilling your specific journey.
Data Retention & Contact
We retain contact and booking records only for operational, accounting and customer service purposes. If you have questions regarding your personal details or wish to update your information, please contact us directly: